The guarantee
Sixty days from purchase, unconditional
The seller publishes a 60-day unconditional guarantee and asks for 30 days of use before a refund request. This page prints both, and says who handles what.
Use it for the month asked
The seller asks for at least 30 days of use before a refund request. Starting when the parcel arrives keeps that inside the window comfortably.
Find the order details
Order number, the email the order was placed with, and the purchase date. All three sit in the confirmation email.
Contact the seller, not this site
The refund is the seller's to process. Their support details arrive with the order confirmation.
Follow their instructions
If a return is required, the seller sets out how and where. Keeping the packaging until the refund settles is the simple precaution.
What is published
An unconditional 60-day guarantee, running from the date of purchase. The seller also asks that the product be used for at least 30 days before a refund is requested. Both halves come from the seller's own material and neither is softened here.
Reading the two numbers together
The window opens the day you pay, not the day the parcel lands. Thirty days of use inside a sixty day window leaves roughly a month in hand once the use is done, so the practical move is to start the bottle when it arrives rather than leaving it on a shelf.
Who handles it
The seller does, because the seller took the payment. This site is not the seller and cannot process a refund, issue one, or see the status of a request. What it can do is point at the right party.
What to have ready
The order number from the confirmation email, the email address the order was placed with, and the date of purchase. Those three identify an order without any further searching.
Before you order
Read the seller's refund terms on the checkout page as they stand on the day. Terms belong to the seller and can be revised, and the version in front of you at checkout is the one that governs your order.
Questions
About the guarantee
How long is the guarantee?
Sixty days, described as unconditional, counted from the date of purchase.
Does it start when the parcel arrives?
No. The published wording counts from the date of purchase, which is the day the payment goes through.
Do I have to use it first?
The seller asks for at least 30 days of use before a refund is requested. That is their stated expectation.
Who refunds me?
The seller who took the payment. This site is an independent publisher and has no access to orders, payments or refunds.
Is shipping refunded too?
That is not published in the material this site works from. The seller's own refund terms at checkout are the place that answer will be.
Order with the window open
The sixty days start the moment the payment goes through, on every package size.